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Help Center

How can we help?

Answers, walkthroughs, and in-product guides for every app in the suite. During closed beta, hit the support email below — our in-house team responds within 24 hours, faster for Studio and above. Never outsourced, never a chatbot fence.

Getting Started

Workspace setup, first project, importing existing work.

  • Creating your first project + dashboard orientation

    Your project is the single source of truth for everything that follows — script, breakdown, schedule, cast, art. Setup takes about a minute, and you only do it once per production.

    1. Open the homepage and click Sign up in the top-right. Use a working email — we send a verification code, and the address sticks to your account for billing and approvals.
    2. Paste the 6-digit code from your inbox into the verification screen. If it doesn't arrive in 60 seconds, hit Resend code — check spam first, especially on Gmail Workspace domains.
    3. You'll land on the Dashboard. Click the coral + New Project tile in the top-left and pick a template (Feature, Short, Episodic, Doc, Commercial, or Blank).
    4. Name your project and choose your shooting format — these power scene-numbering defaults and the budget templates downstream.
    5. Use the project switcher (top-left of the nav) to jump between projects later. Cmd+K opens the command palette and searches everything across the workspace.

    Tip: the dashboard's "Recent" rail and onboarding checklist quietly track what you've finished. You can ignore the checklist if you already know the suite — it doesn't gate anything.

  • Importing a script (FDX, Fountain, Celtx, PDF, DOCX, RTF, HTML)

    You don't have to retype anything to bring an existing screenplay in. Script Suite preserves scene headings, character cues, dialogue, parentheticals, and transitions across every supported format.

    1. Open Script from the main nav, then click the File menu in the script-writer toolbar.
    2. Choose Import Script. A file picker opens — drag-and-drop also works directly onto the editor canvas.
    3. Pick your file. Supported formats: .fdx (Final Draft), .fountain, .cxscript/.celtx, .pdf, .docx, .rtf, .txt, and .html.
    4. The import preview shows how each paragraph mapped onto a screenplay element. Re-tag any rows the parser got wrong using the dropdown in the right column.
    5. Click Append to add to the current script, or Replace to start fresh. Either way, your original file isn't touched — we only read it.

    Gotcha: PDFs from older Final Draft exports sometimes embed scene headings as image text. If the preview shows blocks of action where headings should be, re-export the source as FDX or Fountain — those round-trip cleanly.

  • Importing schedules (Movie Magic, Gorilla)
  • Importing a StudioBinder breakdown CSV
  • Credits, monthly refresh, and rollover by tier

Script Suite

The full screenplay word-processing suite.

  • Typed screenplay blocks and Tab cycling
  • Scene navigator + dual dialogue
  • Revision mode with industry-coloured pages
  • Sides generation + readthrough TTS
  • Approvals workflow + comments with @-mentions
  • Import / export: FDX, Fountain, Celtx, PDF, RTF, DOCX

DollyAi™

The omnipresent AI director — every app, every selection.

  • 100+ AI actions — the full catalogue
  • How DollyAi™ reads your project (16-table parallel context)
  • Image awareness — frames, characters, locations, props in scope
  • Per-row Ask Dolly menus on Shotlist, Cast, Characters, Props, Vehicles, Breakdown
  • Bulk script → shotlist parse with per-scene credit accounting
  • Per-action credit costs and gating
  • Voice-to-script transcription + screenplay translation
  • Character Read-Through with browser + AI text-to-speech voices

AI Artist

Style-locked image generation — Mitchell + your custom artists.

  • Creating a custom AI artist with your own reference bible

    Custom artists let you lock the AI to your house style. Upload up to 30 reference images per artist (3 named styles × 10 each), run AI Style Sync, and every generation respects that locked direction — frame after frame, scene after scene.

    1. Open AI Artist from the main nav. Mitchell is your built-in artist; below his pill you'll see four + Add empty slots.
    2. Click any empty slot to open the custom artist creator. Give the artist a name + a tagline + an avatar tint.
    3. Add up to three named styles (e.g. "Pencil rough", "Tonal pass", "Final colour"). Each style accepts up to ten reference images via drag-and-drop or click-to-pick.
    4. Save the artist. Switch to the new artist from the roster, then click AI Style Sync in the direction toolbar. Each style costs 12 credits; re-syncing an unchanged bible is free (hash-cached).
    5. Generate. Every frame respects your locked style — pencil bibles refuse colour fills, tone bibles refuse rainbows, colour bibles refuse monochrome.

    Tip: pick references that read consistently across composition, lighting, palette, and mood. The Vision-based lock matches whatever signal is most consistent across your bible — varied references produce a vague lock.

  • Storyboard mode in production today — specialist modes (poster, key art, concept, mood board, EPK, lower-third, title card) shipping next
  • Surgical inpainting from the Draw suite — text-prompt or freeform mask
  • Sync-status badge + drift indicator on every artist roster pill
  • A/B compare and saved Collections on the AI Artist landing page
  • Batch generator at /ai-artist/batch with credit-aware preflight
  • Recalibration — every 5 generations, 30 days, or bible change
  • Per-project style locks — same artist, different bible per project
  • Character continuity engine — same face every frame

Draw Suite

Custom brush builder + 1,000+ stock brushes.

  • Brush builder — pressure, jitter, flow, scattering
  • Importing Adobe .abr brush packs
  • Paper & canvas textures (120+ presets)
  • Non-destructive layers, groups, masks, blend modes
  • Stylus calibration + smoothing modes
  • Exporting PNG / JPEG / PSD with layers

Producer Suite

Breakdown, Schedule, Call Sheet, Cast, Budget, Diary.

  • AI script breakdown — 12 industry categories

    Run the AI breakdown once and every prop, vehicle, character, location, costume, makeup, special-effect, sound, and stunt mention in your screenplay gets pulled out, scene-by-scene, in industry-standard colours. It's the fastest path from a finished script to a populated Producer suite.

    1. Open Breakdown from the main nav. The page boots into Scene view and shows whichever script is loaded for the current project.
    2. Click the coral Run AI Breakdown button in the top-right. If you have multiple drafts, pick the version you want to analyse from the dropdown first.
    3. The analyser splits the screenplay on scene headings and processes scenes in parallel batches — typically 60–120 seconds for a feature, faster for shorts.
    4. When it's done, switch between Scene and Grid views to review the tagged elements. Click any chip to recolour, rename, or delete it.
    5. Tagged props, vehicles, and characters auto-seed your Props, Vehicles, and Cast pages — open them next and you'll find the items already there waiting for status, photos, and contacts.

    Gotcha: the breakdown deducts credits only for scenes that come back successfully. If a few scenes fail (network blip, rate limit), you'll see the failed scene numbers listed and can re-run just those — no double-billing.

  • Stripboard + DOOD scheduling
  • Day-order optimiser
  • Lens × sensor × shot validator — catch coverage issues before shoot day
  • Casting portal with self-tape uploads + sides packets
  • Anonymous shoot-day benchmark vs peer productions
  • Producer analytics — pages/day, schedule slip, top rewritten scenes
  • Call sheets with auto-fill + email dispatch

    A call sheet pulls cast, crew, location, weather, schedule, and contact details from the rest of your project so you're not retyping the same names every shoot day. Build it once, mail it out, archive a PDF — three clicks each.

    1. Open Call Sheet from the main nav and pick the shoot day from the left list. New days come pre-populated with whatever the schedule + breakdown already know.
    2. Use the Editor tab to fine-tune general crew call, breakfast, set call, and per-cast/crew times. The weather widget auto-loads forecast for the shoot location and date.
    3. Switch to Preview to confirm the printed layout. Logos, contact blocks, and walkie channels all render exactly as the PDF will export.
    4. Hit Email Send in the top-right. The recipient list defaults to everyone called for the day — uncheck anyone you want to exclude before sending.
    5. Click Export PDF to grab a copy for the production binder. Past days stay in the List tab indefinitely so you can roll-forward template tweaks.

    Tip: any change you make in Editor after sending is saved immediately, but you'll need to email the sheet again to push the update — we don't auto-resend, so a typo doesn't pile up four notification emails.

  • Budget — 6-tab cost report + 6 production templates
  • Two-way Budget ↔ Purchase Order sync
  • Diary + DPRs + BTS media capture
  • Wrap → Editorial handoff — one-click ZIP package
  • SMS dispatch + RSVP — call-sheet confirmations on phone

Collaboration

Real-time presence, review sessions, shareable links.

  • Inviting team members + role permissions
  • Live cursors + per-frame comment threads
  • Review sessions with external share tokens

    Review sessions let producers, executives, or external clients walk through your storyboards and leave per-frame comments without needing a StoryboardCanvas account. The link is read-only by default and revocable any time.

    1. Open Review from the main nav. Click + New Review Session in the top-right and give it a title (e.g. "Pilot v3 — exec sign-off").
    2. Pick which storyboard or scene range to include. You can mix frames from multiple boards into one session if you're showing a sequence.
    3. Click Generate Share Link. A signed URL appears with a copy button — anyone with that link can view the frames and leave comments, but cannot edit your project.
    4. Optionally toggle Require name + email so reviewers identify themselves before commenting. Useful when you're sharing externally and want a clean audit trail.
    5. Comments come back into the session as they're posted — you'll see a notification badge on the bell icon, and each reviewer's notes appear pinned to the frame they were left on.
    6. To revoke access, open the session and click Revoke link. The URL stops working immediately; existing comments stay in your project.

    Gotcha: share links don't expire automatically. If a project goes confidential mid-review, revoke explicitly — or generate a new link for the next round so the old one decays naturally.

  • Threaded frame-comment replies on storyboards
  • Cross-app autoseed — Breakdown → Cast / Props / Vehicles, Schedule → Call Sheet
  • Stable scene IDs across Script → Shotlist → Editor → AI Artist
  • Version history + restore points
  • Team chat — channels, DMs, reactions

Files / Cloud

Cloud-synced project files across every device.

  • Cloud sync across devices in real time
  • Reusable character, location, and prop libraries
  • Per-project and per-studio visibility controls
  • Project archive + restore for wrapped work

Billing & Account

Plans, credits, seats, upgrades, cancellation.

  • The six tiers — Solo · Team · Studio · Agency · Network · Broadcaster
  • Monthly vs annual (~20% off annual)
  • Closed-beta preorder — ~20% off first year
  • Credit rollover policy per tier
  • Adding extra seats + storage
  • Notification preferences — opt out of marketing, control alerts
  • GDPR account deletion — typed-confirmation request flow
  • Cancelling + exporting your work

Can't find what you need?

Our in-house support team typically responds within 24 hours, faster for Studio and above — never outsourced. Email admin@storyboardcanvas.ai with the subject HELP, or use the contact form.

Contact Support

Public release June 2026 — now accepting payment · waitlist is free

Private beta is rolling out — ~20% off via annual billing

Join the growing waitlist. No payment today — discount activates at launch.

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